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Patient satisfaction
 Definition:
 Service user satisfaction with service provided
 Why is it a good indicator?
 Overall outcome measure of early pregnancy care
 Can be structured to provide feedback on early pregnancy care
BUT
 Currently no single assessment tool
Staff satisfaction
 Definition:
 Staff satisfaction with workplace affects service user
satisfaction
 Why is it a good indicator?
 Quality of service organisation
 Leadership of unit
 Indirectly related to standard of clinical care
BUT
 Poor correlation with quality of scanning
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